FAQ

When will my order ship?

Processing Time:  Orders take 1-5 business days to process. Please note that it may take an additional 1-3 weeks to process and fulfill your order if volumes are high.
Shipping Time: Domestic orders usually ship 1-3 day air & internationals take about 1-3 weeks to deliver AFTER processing.

Do you ship internationally?

Yes! We ship worldwide.

What is in the products?

All ingredients are listed on the packaging the product came in. Please make sure you read the product label to avoid any allergic reactions.

Are the products cruelty free?

KWEEN Cosmetics® takes pride in being a cruelty free brand. We will never test on animals.

My item was returned, what now?

If your package came back to us and we have it in our hands we will give you the option of sending it back for a fee of $10 that will go towards the shipping expense.

My order was lost in transit, what now?

Once packages are dropped off at USPS we have no control over them what so ever. We appreciate everyone of our customers and offer to re-send the lost items for a $15 fee.

I couldn’t find the answer I was looking for here, what now?

Email us at contact@kweencosmetics.co Monday-Friday. Please allow 1- 2 business days for a reply.

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